OptimBet Privacy Policy

At OptimBet Online Casino, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, play at OptimBet, or use our sportsbook services. By registering an account and using our services, you agree to the practices described in this policy.

Who We Are

OptimBet Online Casino is operated by Media Entertainment N.V., a company registered in Curaçao under company number 108625, with its registered address at Emancipatie Boulevard 29, New Haven e-Zone, Willemstad. We operate under a valid license issued by the Curaçao Gaming Authority, licence No. OGL/2024/1110/0512. Our group of companies also includes New World Times S.A. (Costa Rica), INT Interactive Payments Ltd (Cyprus), and Entertainment International Malta Ltd (Malta), which may assist us in processing payments and providing services. Our payment agent, New Transact Ltd, processes certain financial transactions on our behalf.

Information We Collect

When you create an account with us, we collect the following categories of personal information:

• We gather identity information, including your full name, date of birth, and nationality
• We collect contact details such as your email address, phone number, and residential address
• We record account credentials, including your username and encrypted password
• We store financial information related to your deposits and withdrawals, including payment method details
• We track your gaming activity, including bets placed, games played, and bonus usage
• We collect technical data such as your IP address, device type, browser information, and location data

We may also request additional documentation, such as proof of identity and proof of address, to verify your account in compliance with anti-money laundering regulations.

How We Use Your Data

We use the information we collect for the following purposes:

• We verify your identity and age to ensure compliance with our licensing requirements
• We process your deposits, withdrawals, and bonus claims
• We monitor account activity to detect fraud and prevent money laundering
• We personalize your gaming experience and provide relevant promotions
• We communicate with you regarding account updates, promotions, and customer support inquiries
• We analyze usage patterns to improve our platform, casino games, and sportsbook offerings

We will never use your data for purposes incompatible with those outlined in this policy without your explicit consent.

Legal Basis for Processing

Our legal basis for processing your personal data includes the performance of our contract with you as a registered player, compliance with our legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. Where we rely on consent, such as for marketing communications, you may withdraw it at any time by contacting our support team.

Sharing Your Information

We may share your personal data with third parties in limited circumstances:

• We share data with our payment processors, including New Transact Ltd, to facilitate transactions
• We share information with our game providers, such as Pragmatic Play, NetEnt, Evolution, and others, to enable gameplay and ensure fair outcomes
• We disclose information to regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We may share data with fraud prevention and identity verification services
• We may transfer data to our subsidiaries and affiliated companies for operational purposes

We do not sell your personal data to third parties for marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze traffic patterns across our website. Our OptimBet cookie practices are described in more detail in our separate Cookie Policy. You may adjust your browser settings to refuse cookies, although this may affect certain website functionalities.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations, including anti-money laundering and financial record-keeping requirements. Once retention is no longer necessary, we will securely delete or anonymize your data.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure servers, and restricted access controls. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You may request a copy of your data in a portable format
• You have the right to withdraw consent for marketing communications at any time

To exercise any of these rights, you may contact our support team at support@optimbet.com, and we will respond within a reasonable timeframe.

International Data Transfers

As we operate across multiple jurisdictions, including Curaçao, Cyprus, Malta, and Costa Rica, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that such transfers comply with applicable data protection standards.

Restricted Countries

We do not offer our services to residents of certain restricted countries, including Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, France, Greece, Hungary, Iran, Ireland, Israel, Malta, Moldova, Netherlands, Romania, Russia, the United Kingdom, and the United States of America. If you are located in one of these jurisdictions, you are not permitted to register or use our services, and any personal data submitted in violation of this restriction may be deleted.

Children's Privacy

Our services are strictly intended for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please contact our customer support team, available 24/7 via live chat or by email at support@optimbet.com. We are committed to addressing your concerns promptly and transparently.